Privacy Policy
1. Background
K3 Consulting and Training Services Ltd are recognised experts in procurement, sales, contracting and supply chain management training and consulting, with over 9 years’ experience in providing bespoke, tailored and customised solutions. We are committed to protecting the data you share with us. This privacy notice explains how we process information that can be used directly or indirectly to identify an individual, what the information is used for, how it is kept safe and individual rights.
2. Summary
This privacy statement sets out how we use and protect any information that you give us when you use this website. It applies to data shared online, stored in our computer system or in hard copy. The personal data, in any format, that we collect, and hold is important to us and is handled in accordance with this notice. We are committed to ensuring that your privacy is protected. We will always explain clearly what data we are collecting about you and why. We will only collect data we need to give you a better experience; to improve and deliver our services to you; and to meet our responsibilities to you.
3. Collection and use
3.1 Collection
3.1.1 Personal Data
We may collect the following information from you when you enrol as a student, book courses, complete feedback or booking forms, provide services to us, or purchase goods or services from us:
- Name
- Address
- Contact telephone numbers
- Email addresses
- Company name, address and contact information
3.1.2 Where we get this information
We collect information from you, for example, when you:
- Make an enquiry with us
- Submit an enrolment/booking form
- Book onto a training course
- Use our website www.k3ctservices.co.uk
- Subscribe to our newsletter
- Subscribe to our marketing offers
3.1.3 The basis for processing your information
K3 Consulting and Training Services Ltd will only use your personal information where one of the following applies:
- You have given us your consent to contact you by completing a consent form (You can withdraw this consent at any time in writing)
- It is necessary for performing a contract that we have with you
- For our own (or a third party’s) legitimate interests provided your rights do not override this interest, such as:
o Fraud prevention
o Enhancing the learning experience
o Monitoring and improving our products and services
- To comply with a legal obligation
3.1.4 Purpose of processing personal data
K3 Consulting and Training Services Ltd uses the collected data to:
- Enrol students into administrative processes of K3 Consulting and Training Services Ltd
- Organise and deliver training courses
- Communicate with delegates regarding courses and lesson dates and times
- Verify your identity
- Internal record keeping
- Provide students with student updates
- Allow us to monitor progress statistics as a basis for continuous improvement
4. Your rights
You can ask us to make changes in how your data is handled and we will respond promptly should a request be made. You have the following rights over the personal data about you that we are holding and processing:
- Right to be informed: this statement provides you with information in relation to how your data is processed. This ensures that we are transparent about what we will do with the information you supply to us.
- Right of access: You may request details of personal information which we hold about you under the Data Protection Act 2018 and the General Data Protection Regulation. This is called a Subject Access Request. Further information on this process and how to apply may be obtained by contacting our main office line on 01256 345575.
- Right to request information held is accurate and how to update it: If you believe that any information we are holding on you is incorrect or incomplete, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as quickly as possible.
- Right to erasure: In certain circumstances, you may ask us to delete information about you and stop processing or publishing it (often called the Right to be Forgotten).
- Right to object: to the processing that is likely to cause you damage or distress. Where you challenge the accuracy or lawful processing of your information, we will consider this.
- Right to receive an electronic copy of: any information you have consented to us holding known as data portability. You can ask us to provide the personal data about you we hold, securely and in a machine-readable format, so it can be moved, copied or transferred to be used across different services or for you to give to another organisation.
- Right to object. We will ensure that we have the right consents in place for sending you information. You can unsubscribe from our mailings and remove your details at any time. If you wish to stop receiving communications from us, you can do so by contacting 01256 345575 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
5. Recipients with whom we may share your data
- Agents and organisations contracted to perform business functions on our behalf for the purposes of delivering products/services to you
- Regulatory bodies (where necessary for regulatory/audit requirements)
- Third party IT and payment processing providers
- Third party analytical services
- We may publish or share anonymised statistics under the condition that no personally identifiable information can be derived from such statistics by third parties.
6. How long we keep your information
K3 Consulting and Training Services Ltd has a variety of obligations to keep the data that you provide. These include ensuring that transactions are processed correctly, identifying fraud, and complying with any laws and rules that apply to us and to our
service providers. We will not hold your data for longer than is necessary. We hold the information that you provide to us while you are an active, registered student and when you register for our services. Even when you have completed your studies with us, we may keep certain data (such as student information required of us by professional bodies) to meet our obligations, but for no longer than required or permitted by law.
7. Marketing
We may use your information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You may receive marketing messages from us if you are a member or have otherwise requested information from us and have not opted out of receiving that marketing. We may also send you marketing communications if we have received your express consent to do so, including where we have collected your details in connection with other purposes and you have agreed to receive marketing from us. You can stop receiving marketing messages from us at any time.
You can do this:
- By clicking on the 'unsubscribe' link in any email
- By contacting us at contact This email address is being protected from spambots. You need JavaScript enabled to view it..
- Once you do this, we will update your profile to ensure that you don't receive further marketing messages.
- Stopping marketing messages will not stop service communications (such as course updates).
8. Security
We have a comprehensive email security policy in order to prevent unauthorised access or disclosure; all incoming and outgoing email is scanned by multiple security systems before being accepted or sent out. These security systems will block and hold messages that contain viruses or malware, spam messages, or any other inappropriate content. Where appropriate, senders will be informed that their message has been held by our systems and if held in error, the message can be released and sent successfully.
Unfortunately, no data transmission or storage system is completely secure. If you feel that the security of your account or interaction with us has been compromised, please contact us immediately. If such a disclosure does occur, we will contact you as soon as possible to explain what has happened and take all steps required of us to meet our obligations under the GDPR.
9. Complaints process
If you wish to make a complaint about how we have processed your personal information, it must be made in writing to the Information Commissioner’s Office:
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.gov.uk
K3 Consulting and Training Services’ Privacy Notice will be continually monitored and updated, particularly when changes in the scale and nature of our operations occur and, in any event, the whole of our Data Protection system will be reviewed and updated at least every 12 months. The specific arrangements for the implementation of the policy and the personnel responsible are detailed below.
Version: 1.3
Date: May 2018
Reviewer: Erin Austin
