Training Courses -Terms & Conditions
This page tells you ("you" means the party contracting with K3 Consulting & Training Services Ltd for Courses) the terms and conditions on which we (“we”, “us” or “K3” means K3 Consulting & Training Services Ltd) supply training courses and events (“Courses”) Please read these terms and conditions carefully before booking any courses on our website or direct by telephone. You should understand that by booking any courses, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
1. Booking Courses or Events
Bookings for courses can be made via our “Website” (means www.k3ctservices.co.uk) or by contacting our training team on +44 (0) 1256 345575. For online bookings, please select the course that you require and click on the “Book” button, following the instructions step by step.
2. Description and Pricing of Courses
Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the course that you have booked prior to confirmation of your booking, we will tell you and give you the option of either reconfirming your booking at the correct price or cancelling your booking. In this instance, if we are unable to contact you or we receive no reply from you your booking will be cancelled. K3 reserves the right to change prices listed without notice. K3 also reserves the right to refuse to supply to any individual or company.
3. Provisional Bookings
When booking a course online, acknowledgement of the booking request is emailed within 1 working day the request is received by K3. Where a booking made online, by email or over the telephone is not accompanied by full payment or a formal purchase order (sent either by post or by email), the booking will be deemed to be provisional (“Provisional Booking”). Provisional bookings will only be held until 2 (two) weeks prior to commencement of the course, after this any provisional bookings will be cancelled.
When payment has been received in full, or a formal purchase order has been provided (either by email or by post), the individuals’ place on the course will then be confirmed and a binding contract will have been entered into between K3 and the booking party. Please refer further to the “How to pay” section below.
4. Cancellation of Courses
K3 reserves the right to amend or cancel any course, course times, dates or published prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price. As a course may be cancelled up to four weeks prior to its start date, we recommend that delegates do not make travel or accommodation arrangements before this time. Any travel or accommodation costs incurred are entirely the delegate’s responsibility. K3 does not accept any liability for reimbursement of any costs incurred whatsoever in relation to its training courses or events. Where a course has been cancelled, delegates will be offered an alternative date for the same course, a credit towards another course or a refund.
5. How to Pay
If paying by purchase order, the invoice will need to be addressed to the booker or delegate’s employer. Payment must be made within 30 days from the date of the invoice or if the booking is made less than 30 days before the course date, payment is required before the course date.
For bookings made other than the above, payment can be made in the following ways:
- Credit or debit card;
- Direct bank transfer to the K3 bank account, details of which can be found below;
- Cheques by post made payable to “K3 Consulting & Training Services Ltd”;
Please note that we do not accept payment by cash or payments in any currency other than UK pounds sterling.
You are advised to notify the training team in advance if you wish to pay by direct bank transfer to ensure the swift confirmation of your booking. You will not be eligible to attend the course until full payment is received.
6. VAT & Card Charges
Fees quoted are exclusive of VAT, which will be shown separately on the invoice. A VAT invoice will be sent to cover your payment.
If payment is made via a credit card or charge card, a non-refundable 2% fee will be added at the payment stage. The amount is not capped and there is no minimum charge. Fees will not be charged for payment via debit cards, direct bank transfer, bankers draft or cheques.
7. Joining Instructions
Joining instructions including venue details and start times are sent out by email to the course booker at least 10 (ten) days before the event. Once this has been done the services is deemed to have started under the Consumer Protect (Distance Selling) Regulations 2000
8. Copyright
All materials (“K3”) provided for the courses including graphics, code, text products, software, audio, music and design are owned by K3 or K3s’ third party course providers. No content in whole or in part of the K3 materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of K3. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of K3, or in the case of material licensed to K3, the owner of such materials.
9. Cancellations
Where a firm booking has been accepted by K3 and is subsequently cancelled, the customer will be liable for the following charges. All cancellations must be received in writing.
| Number of weeks before Course date that the cancellation is made | Charge to customer |
| Over 5 weeks | No charge |
| 3 – 5 weeks | 30% charge |
| 3 – 0 weeks | Full charge |
Under the Consumer Protect (Distance Selling) Regulations 2000 you have a cancellation cooling off period where you can cancel your Course within a period of 14 working days beginning on the day after the day on which the contract is concluded with you as notified by email or postal confirmation from K3 in accordance with these Terms. In this case, you will receive a full refund of the price paid for the courses in accordance with our refunds policy (clause 12 below). After this initial cooling off period the above charges apply.
Upon receiving the joining instructions, you agree that the service provided by K3 is deemed to have commenced and you agree to waive your right to cancel your booking and receive a full refund within 14 working days under the Consumer Protect (Distance Selling) Regulations 2000. In such instances, the cancellation policy in the above table will apply.
10. Transfers
In the event that a delegate wishes to transfer his booking to another course, a 10% administration fee will be charged if the transfer is requested between three to five weeks of the original course date. For transfer requests made three weeks or less prior to the course date, no refund can be made. Transfers can be made to any event within a 6-month period.
11. Substitution
Delegate substitution may be made at any time. If the membership status of the delegate changes, the fee payable will be amended accordingly.
12. Refunds
If you wish to exercise your right to cancel your booking, K3 will refund the fees paid according to the above cancellation policy. If payment for the order was originally made by credit card, any refund will be made back to the same card. If payment for the order was made by another method, such as cheque, a refund will be made by direct bank transfer to a bank account that you elect.
13. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. Notices
All notices given by you to us must be given to address detailed in clause 16. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, which such e-mail was sent to the specified e-mail address of the addressee.
15. Specific Needs
K3 aims to ensure that its events are accessible to all. If you have any specific needs, please advise us at the earliest possible time and we will contact you to discuss your requirements.
16. Venue
Venues are sourced and visited ensuring that K3 standards are met. Venues are normally at our main office address at Worting House, Church Lane, Basingstoke RG23 8PX or at hotels, good conference and leisure facilities or dedicated conference centres.
17. Course Providers
K3 provides the courses with its team of trainers but reserves the right to use third party providers to present its courses. They are leading edge business professionals within their fields and have been thoroughly vetted by K3.
18. Data Protection Statement
K3 is registered under the provisions of the UK Data Protection Act 1998 and keeps any personal data concerning you in confidence. A full description of the K3 Code of Practice for Data Protection can be sourced by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.
19. K3 Bank Details
Name of Bank Address
Barclays Bank plc.
20–05-00
93562743
K3 Consulting & Training Services Ltd
Please email a copy of your bank receipt to This email address is being protected from spambots. You need JavaScript enabled to view it. ensuring you quote your full name
Address: K3 Consulting & Training Services Ltd, Worting House, Church Lane, Worting, Basingstoke RG23 8PX
VAT number: 079-2585-52
20. Complaints Procedure
At K3 we are committed to providing a high standard of customer care. If you are not happy with any element of the service that you have received from the training team, please contact Geoff Kontzle Managing Director/CEO on +44 (0) 1256 345575.
21. Extenuating Circumstances
If you are unable to attend any of the courses due to extenuating circumstances you must inform K3 in writing.
If you were unable to attend due to illness you must provide evidence in the form of a doctor's note.
22. Force Majeure
K3 shall not be liable to refund of fees or for any other penalty shoul courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.
23. Governing law
These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
